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Common Questions

COMMON QUESTIONS

How do I get pricing/buy product?

Monarch Plank is sold through an exclusive network of dealers throughout the country. Please visit our dealer locator page to find an authorized dealer, or contact your installer, who can help you find the right local dealer. For inquiries outside the USA, or if you are unable to find a local source, please use our contact page.

 How do I check stock/availability of materials?

Please contact a local dealer to request a stock check. They should be able to provide that information relatively quickly. We strive to have available stock in all items shown on this website at all times, unless they are indicated as ‘Special Order.’

How do I maintain my floor?

Maintenance of your floor depends on the type of finish it has.  You can download our detailed instructions here. If you are not sure what flooring you have, please contact your dealer or installer and have them verify the item via the invoice from Monarch Plank.

 How can I get a sample?

We always recommend visiting a local dealer where you can see larger sample panels. Alternatively you can order a small sample from us directly, but please be aware that one small sample can be somewhat misleading and can never show the range of color or overall feeling of a full wood floor installation. For further details see our sample page here. 

I would like to set up an account to purchase products:

Please send us an inquiry using the form provided here.

What kind of moldings and treads are offered and what are their dimensions?

We offer a full range of standard moldings and treads for all products in the Monarch Plank line. You can see a PDF of these offerings Unfinished Here Prefinished Here. Custom treads and moldings are also available through our sister company, Royal Custom Flooring. Please inquire with whoever you are buying the floor from and have them direct custom inquiries through their Monarch Plank representative.

What do I do if I need to touch up my floor?

There are many different options out there to repair chips and scratches.  Most people blend putty colors to match the specific location where they want to do the repair.  The Wood Doctor kit is a good option that allows you to melt and blend colors, or you can use WoodWise putties and choose the color that best matches the location of the repair.  Never use oil-based putties to touch up a Monarch Plank floor. Only use latex/water-based putties. If the above solutions don't meet your expectations, we recommend putting a new top coat on the floor, or replacing the damaged boards.

What is the difference between floating, gluing and nailing down flooring and when is it appropriate to use one over the other?

The most appropriate from of installation should be determined by your qualified installer who will take in consideration many factors including the flooring chosen, the subfloor, the size and location of project and more. As a general rule, a floating floor will have a subtle “give” underfoot. This "give" is more noticeable in thinner flooring and is almost undetectable in thicker (3/4”) options. The amount of "give" that can be felt is also influenced by the quality and density of the underlayment pad used under a floating floor. The denser the pad, the less noticeable the "give."

Generally speaking, the most reliable way to install a floor is to glue it down with a full-spread adhesive that covers the entire subfloor. For wide-plank flooring, this is the installation method we recommend. With many of our wider products, nail-only installation is inadequate and glue-down installation is required, unless the floor is going to be floated. Please consult our Installation Instructions (link) for further details.

What rug pads are best to use on Monarch floors?

Rubber mats, particularly if they are solid without any gaps, can damage any wood floor. Only fully breathable pads should be used. We recommend felt pads with the tiny ‘dots’ of rubber that help keep them in place, and we recommend shifting their position slightly from time to time so that the dots aren’t always rubbing on the same location.

Can I install Monarch Plank flooring over radiant heat?

Many Monarch Plank products are warranted when installed over hydronic radiant heating systems, but they are not warranted over electric radiant heat systems. Please refer to the specific Installation Instructions for the product you are interested in to confirm if it is warranted over radiant heat. 

    What is the difference between floating, gluing and nailing down flooring and when is it appropriate to use one over the other?

    The most appropriate from of installation should be determined by your qualified installer who will take in consideration many factors including the flooring chosen, the subfloor, the size and location of project and more. As a general rule, a floating floor will have a subtle “give” underfoot. This "give" is more noticeable in thinner flooring and is almost undetectable in thicker (3/4”) options. The amount of "give" that can be felt is also influenced by the quality and density of the underlayment pad used under a floating floor. The denser the pad, the less noticeable the "give."

    Additional Information

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